Quality assurance

The TU/e systematically measures and evaluates the results of the policies it pursues concerning the quality of education. These evaluations are used to make interventions if the results fall short of the targets and to act as a control instrument for management.

The TU/e uses a wide range of tools according to a pre-set cycle. The diagram shows the types of tools deployed by the TU/e per aggregation level, from course level to program and institutional level.

The cycle is as follows. Surveys held for every course provide input about the extent to which TU/e policy is being realized at course level, and information about the quality of the course. The Program Director uses the surveys to intervene if the targets for quality of education are not realized.

In addition to the course surveys, first-year, curriculum and alumni surveys are also held to monitor student and alumni satisfaction with the quality of education.

Reports in the Business Intelligence tool are used to generate indicators for the numbers of students enrolling, making study progress and graduating, participating in honors tracks and being internationally mobile.

Drop-out surveys are also used to analyze the reasons for students terminating their study programs.

These analyses are incorporated into the departmental annual education reports, in which the Departments reflect upon the education policy they are pursuing. Detailed information on the state of affairs relating to the education performance agreements made between the Executive Board and the various Departments is generated via education cards, and discussed each year in bilateral consultations.