Companies operating in the service industry (such as banking, insurance, IT, healthcare, consulting, energy, etc. and governmental organizations) offer value propositions that are primarily intangible. Advanced economies of developed countries are characterized by a significant share of the economic output produced by these companies. The students in this track learn how to use methods, techniques and tools for designing value-driven, high-quality, cost-effective service solutions that meet customer demands. The design of these solutions involves systematic integration of business goals, processes, data, infrastructure, and people. Main research topics of OML within service industry include service engineering, digitally-enabled business models, business process management, digital transformation, organizational change management, process mining, enterprise architecture, and human performance.
Within the Specialization there are 20 EC Track Core courses.
Quarter | Code | Course | EC |
|---|---|---|---|
2 | 1BM05 | Business Process Management | 5 |
4 | 1BM100 | Design of Service Operations | 5 |
| choose 1 out of 2 | ||
3 | 1BM110 | Data Analytics for Business Intelligence (Replacing: Business Intelligence 1BM56) | 5 |
| 2 | 1BM20 | Business Analysis for IT Systems | 5 |
| choose 1 out of 2 | ||
2 | 1CM10 | Modeling & Analysis of Manufacturing Systems | 5 |
4 | 1CM100 | Multi-Echelon Inventory Management | 5 |
Besides these mandatory specialization courses, you need to choose at least 15 EC of Specialization Electives.
Quarter |
| Cours | EC | |
1 | 1ZM31 | Multivariate Statistics | 5 | |
| 1 | 1BM140 | Engineering KNowledge-Intensive Bussiness Processes | 5 | |
2 | 1CM10 | Modeling & Analysis of Manufacturing Systems | 5 | |
2 | 1JM100 | Management of Organizational Change & Innovation | 5 | |
| 2 | 1JM30 | Managing team and team performance | 5 | |
| 2 | 1CM190 | Health Care Operations Management | 2.5 | |
| 2 | 1BM20 | Business Analysis for Information Technology Systems | 5 | |
3 | 1CM22 | Integrated Financial & Operations Management | 5 | |
| 3 | 1ZM65 | System Dynamics | 5 | |
| 3 | 1BM110 | Data Analytics for Business Intelligence | 5 | |
| 3 | 2DI66 | Advanced Simulation | 5 | |
| 3 | 1JM40 | Behavioral Operations Management | 5 | |
4 | 1CM100 | Multi-Echelon Inventory Management | 5 | |
4 | 1JM21 | Designing Effective Performance Management Systems | 5 | |
| 4 | 1BM120 | Decision Making with Artificial and Computational Intelligence | 5 |
Besides the core courses and specialization electives (of this track as well as of the other tracks), we offer two additional OML courses that can be followed as free electives:
- 1CM240 - Artificial intelligence for logistics and its interfaces, Q1
- 1BM10 - E-business, Q4
