If you are dissatisfied with the actions of an institution or person at TU/e and feel you have been treated unfairly, you can submit a complaint. If you disagree with a specific decision (for example, regarding tuition fees, the binding study advice (BSA), or exemptions), it constitutes a dispute, and you can file an objection or appeal. Complaints, objections, and appeals can be submitted through a digital form in the Study Guide to the Complaints and Disputes Facility of ESA. If it is not entirely clear to you whether you should submit a complaint, an objection, or an appeal, that is no problem. The Complaints and Disputes Facility of ESA will assess this based on the information provided in your form. The facility will then forward the form to the appropriate office, where your complaint, objection, or appeal will be processed.
First Seek Informal Contact
Before you submit a digital form and take the formal route, it is advisable to first contact the institution or person against whom you wish to file a complaint, or against whom you want to appeal or object. Often, a solution can be found this way. If you find this difficult, ask your study advisor for help.
The procedure
If you are still unable to resolve the issue, you can formally submit a complaint or file an objection or appeal using the digital form at the Complaints and Disputes Facility of ESA. You will receive a confirmation of receipt, and your complaint or dispute will be forwarded to the appropriate institution/office that will handle it. This may include the faculty board, the Executive Board (CvB), the examination committee, or the Examination Appeals Board (CBE).
The Complaints and Disputes Facility of ESA ensures that your complaint or dispute is handled within the applicable deadlines.