The purpose of the Ombuds for Students is to address complaints, requests, or questions from students regarding unwanted behavior or unfair treatment by university staff or university entities, especially when established procedures fail or are ineffective, or to refer students to the appropriate entities within or outside TU/e.

The Ombuds for Students can provide impartial advice, mediate between parties, refer you to other forms of support, or initiate an independent investigation if necessary. The Ombuds for Students also contributes to the learning capacity of the organization through reports and recommendations to the Executive Board and other stakeholders.
Contacting the Ombuds for Students will not have negative consequences or disadvantages for you.

Meet Ombuds for Students Roel Notten

Roel Notten is the Ombuds for Students at TU/e. He also holds this position at Utrecht University (UU).

Studying is a valuable phase in life, full of significant challenges. Students can trust that they are welcomed into a university community every day that provides them with a safe environment. It is crucial that students feel surrounded by TU/e staff who listen attentively and respond to who they are, how they are doing, and what they need. This calls upon all TU/e professionals; it concerns us all.

Roel is familiar with students and education. In addition to his role at TU/e and UU, he is also the program manager at the School-vAK (School for Anthroposophical Childcare | Waldorf Teaching Assistants). Before this, he was active as a board secretary in primary education and as a secretary for student participation and complaints officer at ROC Midden Nederland. In his spare time, he gained years of experience as a neighborhood mediator in his hometown of Utrecht.

Responsibilities and Tasks

The Ombuds for Students works independently and impartially and has a duty of confidentiality. His tasks include:

  • Providing information
  • Handling complaints
  • Resolving conflicts and mediating (not mediation)
  • Conducting research and making recommendations
  • Referring students
  • Proposing changes to problematic or ineffective patterns within the organization

Contact the Ombuds for Students 

You can contact Roel Notten by phone, email, or via Teams to make an appointment. Roel is on campus every other Thursday.

T: +31 6  39 58 68 47  
E: r.notten@tue.nl